Terms and Conditions – Products and Accessories

Cancellation & Refund

1. All bicycles/products sold through CMB are put through stringent and thorough quality checks prior to the same being shipped to you. CMB only ships original products to ensure complete satisfaction of usage for the bicycle/product ordered by you. Cancellation/refund shall be entertained only based on the below mentioned circumstances.
2. TRANSIT RELATED DAMAGES - In case of any transit damage to the bicycle/product, upon the same being delivered to you, you shall intimate the same to CMB within 24 (Twenty Four) hours of initial receipt of the same. For the purpose of verification of the claim, the requirements as listed below by shall be mailed to support@choosemybicycle.com for CMB to verify.
   1. Picture/video (in case of moving parts) of the damage;
   2. Invoice copy of the bicycle/product; and
   3. Picture of the picture frame number on the bicycle.
3. CMB shall assess the extent of damage to the bicycle/product and shall take best efforts to ensure the same is rectified to your satisfaction, either by replacing the damages part or reimbursing cost of service to you. If such damage cannot be rectified, CMB shall process the return of the product and replace the bicycle/product (or) refund the money paid by you.
4. WARRANTY CLAIMS - For any warranty related issues that may arise with respect to any bicycle/product upon the same being delivered to you and being communicated to CMB with the following information to support@choosemybicycle.com:
5. picture/video of the part in question; 
   Invoice copy of the bicycle/product; and
   Picture of the picture frame number on the bicycle.
6. CMB shall, taking into consideration the warranty terms set out by each brand, liaise with such brand to address the issue on a best effort basis. Any costs related to the procurement and supply of the replacement part/product in question shall be shipped to you free of cost. If such issue cannot be rectified, CMB shall process the return of the product and replace the bicycle/product (or) refund the money paid by you.
7. Further Stipulations: If you still wish to proceed and cancel your order, a nominal cancellation charge of Rs. 1,200/- (Rupees One Thousand Two Hundred only) along with a transaction reversal fee of 2.5% (Two and Half Percent) of the amount paid will be deducted prior to processing the refund to you, along with other incidental charges. This shall be at the sole discretion of the CMB Customer Support Team. If the product has been shipped either from the brand's warehouse or from CMB's warehouse prior to raising a cancellation request, the same will not be entertained. 
8. REFUND PROCESS - In case a refund is approved by CMB, the mode of your refund to be processed depends on your original payment method. If you have paid by credit/debit card/internet banking, refunds will be sent to the respective bank within 5 (Five) to 7 (Seven) business days of receipt of the returned item or cancellation request. Please contact your bank with questions about when the credit will be posted to your account. For further queries, you can contact support@choosemybicycle.com.
   

Terms and Conditions - 24hr Dispatch

In line with our conversation please add the Text 'View T&C' (hyperlink) next to the section on the product pages that has the 24hr icon + text. The hyperlink must be directed to the 24hr dispatch - Terms and conditions static page.

Please find below the revised terms for the 24hr dispatch Terms and conditions static page:

1. All orders earmarked for '24' hour dispatch shall be placed on or before 12:00 p.m. on a particular day. Such orders placed within the prior mentioned time frame will be processed for dispatch by the end of the next working day i.e. 7:00 p.m. This is applicable for orders placed between Monday to Thursday.
2. Any order placed on a Friday shall be taken up for processing on the subsequent Monday of the following week. All orders placed on Saturdays and Sundays shall be processed on Tuesday and Wednesday of the following week.
3. There shall be no cancellation of orders placed under the '24' hour dispatch process.
4. All deliveries will happen within the timeline mentioned when you enter your pin code of your location.

Terms and Conditions - Service At Home

The following documentation is intended to provide users with information about the Terms and Condition that govern ChooseMyBicycles Service At Home Service:

1. Please read the package details carefully before choosing a service package, as prices mentioned include only the mentioned points.
2. Prices do not include rectifying wheel bends or accident damage.
3. Replacement of bike part(s) will be additionally charged.
4. Service cannot be changed once it is booked.
5. Service is non-transferable.
6. No refund will be provided for any cancellation of less than 24 hours of the selected service time slot.
7. Rescheduling can be done only up to 2 hours prior to the service time slot. (Not applicable for morning slot).
8. Service can only be rescheduled once. If the service is not availed the second time, it will automatically become cancelled without a refund.
9. Once the service is booked, you do not have to pay any amount to the CMB Technician for the service. Except if there are Replacement of bike part(s).
10. If the service is canceled due to any reason at the doorstep by the customer, then there will be no refund.
11. In case of parts replacement, the technician will provide you with the cost details and you can make the payment directly to the technician.
12. Service time is based on the condition of the Bicycle, however, most services will take approximately 30 to 90 minutes.
13. For servicing your bike, we would need space like a car park, balcony or lobby. We request the customers to provide a space without pets and kids intervention to avoid accidents.
14. For service related queries please WhatsApp to +91 82489 76962 or email to accounts1@choosemybicycle.com
    
    Damage During Transit / Delivery Clause
    
    

    If the Customer receives a bicycle in a damaged condition, the Customer must report the damage within 4 (four) hours from the time of delivery by emailing support@choosemybicycle.com.

    The complaint must be accompanied by:

    Clear photographs of the damaged bicycle;
    Clear photographs of the outer packaging/carton;
    A continuous unboxing or delivery video clearly showing the condition of the package and bicycle upon receipt;
    A copy of the purchase invoice/order confirmation.

    Failure to report the damage within the stipulated 4-hour period and/or failure to provide the required supporting evidence may result in the claim being rejected.

    Upon receipt of the complaint and supporting documents, ChooseMyBicycle.com will investigate the claim. If the claim is found to be valid, ChooseMyBicycle.com shall, at its sole discretion, arrange for a replacement, repair, refund, or any other appropriate resolution.

    Mechanical Issue Clause

    If the Customer identifies any manufacturing defect, assembly issue, or mechanical problem with the bicycle upon receipt, the Customer must report the issue within 7 (seven) calendar days from the date of delivery by emailing support@choosemybicycle.com.

    The complaint must be accompanied by:

    Clear photographs of the bicycle and the affected component(s);
    Video evidence clearly demonstrating the reported issue;
    A copy of the purchase invoice/order confirmation;
    Photographs of the outer packaging/carton, where relevant.

    Upon receipt of the complaint and supporting evidence, ChooseMyBicycle.com will investigate the issue. If the claim is found to be valid, ChooseMyBicycle.com may arrange a technician visit, remote assistance, replacement of defective parts, repair, or any other appropriate corrective action at no additional cost to the Customer.

    Any mechanical issue reported after the expiry of the 7-day period shall not be covered under this policy. Thereafter, the responsibility for diagnosis, maintenance, adjustment, repair, and associated costs shall rest solely with the Customer, subject to any applicable manufacturer warranty terms.